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CRYSTAL CRANE POLICIES

Providing a safe experience for everyone. 


Here at Crystal Crane Hot Springs, we aim to provide an unforgettable experience you won't find anywhere else. To do this though, we have to set rules and standards to maintain a safe environment. We want to make your stay both pleasant and comfortable. If you need any information, please feel free to inquire at the Campground Office. Please help us make your stay here more enjoyable through your cooperation with our simple rules. We look forward to seeing you!
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CHECK IN, CHECK OUT

Please read about our policies regarding check in/out times at Crystal Crane Hot Springs.
 
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PROHIBITION

Read about or policies regarding do's and don'ts. We want to provide a safe atmosphere and to do that, we have to set simple guidelines here at Crystal Crane Hot Springs
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CRYSTAL CRANE HOT SPRINGS POLICIES

GENERAL PROPERTY POLICIES
We want to make your stay both pleasant and comfortable. If you need any information, please feel free to inquire at the Campground Office. Please help us make your stay here more enjoyable through your cooperation with following simple rules:

» VEHICLES: All vehicles must display a valid Crystal Crane Hot Springs parking permit. A vehicle without a proper parking permit is subject to tow at owner’s expense.

» KEYS: Loss of or damage to keys in guest’s possession are subject to a fine up to $35.00.

» LINENS: Linens for the bed in each cabin are provided.


CHECK IN/OUT POLICIES

» VISITORS: Any paying guest meeting a non-paying visitor must arrange to meet at the Office.

» CHECK-IN/OUT TIMES: Check-in time for all overnight guests is 3:00 PM to 9:00PM. Check-out is at 11:00 AM the following morning. If you would like a late check out you may pay the day use fee, please discuss with the office.

» ENTRY: NO LATE ARRIVALS AFTER 9PM. As a small family establishment, we close our office at 9:00 PM. If guests arrive after 9:00 pm, you forfeit your stay with no option of a refund.

LODGING/OVERNIGHT GUEST POLICIES

» QUIET TIME: All public areas will observe a quiet time between the hours of 10:00 PM and 6:00 AM. We ask that all noise be kept to a minimum; no generators, loud music or constant dog barking during these hours.

» AFTER-HOURS SECURITY: We have a camp host on site available for after-hours emergencies. Phone number is located next to office door.

» TEEPEE GUESTS:
No pets allowed in or around teepee. Pets may not be left in vehicle No smoking, or fires allowed in teepee. Soaking tub is for teepee guests only.

» PETS: We welcome pets but they are allowed only in the parking lot, camping areas and pet-friendly cabins. All pets must be registered with the Campground Office. Dogs must be kept on a leash at all times. Dogs are not allowed at or in the pond. Owners must clean up after their pets. We do offer pet waste bags at the Office, free of charge, and have pet waste stations located around the property. A pet fee of $15.00 per pet per night will be added for guests in pet friendly rooms. A pet fee of $3.00 per pet per night will be added for dry camping or RV guests.

» RV GUESTS: Do not leave water running for lengthy periods of time. During freezing temperatures water hoses must be unhooked from water spicket before freezing temperatures occur.

» CHILDREN: Anyone under the age of 16 must be accompanied by an adult at all times and must not be left unattended. Infants and toddlers, who are not potty-trained, must wear swim diapers in the pond. Do not allow children to play in the roadway.


POND AND GENERAL GROUNDS POLICIES

The following are, without exception, not allowed in the pond:

» Smoking or vaping
» Eating or Drinking
» Soaps or Shampoo
» Lotions and skin ointment
» Excessive noise and disturbances
» Lewd or sexual behavior
» Running or diving
» Pets in the pond
» Glass Items
» Oils

Guests violating these etiquette guidelines will immediately be asked to leave, fees will not be refunded.


PROHIBITION

» THEFT
Any guest found stealing and/or vandalizing the grounds will be immediately asked to leave and will not be invited back. No refunds will be given.

» CRANE CREEK ROOMS: No pets, no children allowed in Crane Creek Rooms. All rooms are non-smoking. If smoking/vaping occurs in room a fine of $250 will be charged to the credit card on file. No smoking/vaping, glassware, or cooking allowed on back patios.


» CAMPFIRE REGULATIONS:
We have a limited number of areas designated for campfires. Fires may not be built in any other area. Firewood can be bought at the Office. During droughts, fires may be banned everywhere on the property. No fires during windy conditions! Please check with the office before having a fire.

» ILLEGAL POSSESSIONS We do not allow fireworks, illegal drugs, or unlawful behavior on Crystal Crane Hot Springs Property. Reports will be made to the Harney County Sheriff’s Department.

»SMOKING: All rental units are non-smoking of any kind. If smoking/vaping occurs in any room, a fine up to $250 will be charged to the credit card on file. Only some units are pet friendly. Pets in non-pet friendly rooms will face a $250 penalty fee. Ranch House, Cowpoke, Crane Creek Inn, Teepees, 5th Wheel do NOT allow pets.

» CLEANING DEPOSIT: An additional $50 cleaning fee will be charged to your room if not left in good condition upon check-out.

» PROPERTY DAMAGE & VANDALISM Scavenging, digging or defacing of the grounds is not allowed; Excessive vandalizing will be reported to the Harney County Sheriff’s Department. metal detecting is never allowed.

Crystal Crane Hot Springs Management will not be held responsible for any loss or damage incurred.
We anticipate that our policy will change from time to time, and we expressly reserve the right to change the policy when we find it to be appropriate. Your continued use of our resort constitutes your acceptance of our rules and policies, including any changes.


CANCELLATION POLICIES

» CANCELLATION FEES If canceling 7 days or more before reservation there will be a 25% cancellation processing fee. You will receive 75% back to the credit card that was used for payment. All reservations canceled less than 7 days before arrival date will not be refunded. We do not offer refunds due to weather related cancellations.

» HOLIDAYS Due to the large demand for lodging on holidays all reservations are final. No cancellations.

» PAYMENTS Payment of 100% of reservation fee is required at the time of your booking. By providing a credit card number, you are authorizing Resnexus to bill your credit card for the full amount of reservation, including any costs accrued while at the property, including any damages or theft of items, and outstanding balances not paid at time of departure. All reservations must be accompanied by a MasterCard, Visa, Discover or American Express credit card.

We reserve the right to refuse service to anyone who does not follow these rules, without refund.


ARRIVAL TIMES
3:00 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A 100 percent deposit is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 4 and under stay free. Pets are welcome. Pets are currently allowed in the Waterfront Cabins, Sage Inn, RV spots and Dry Camp spots. A $15 pet fee applies to rooms where pets are allowed. All pets are required to be on leash at all times.

CREDIT CARD SECURITY
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